“Avi provides conversational support to help customers and partners find answers and resolve issues faster and easier,” the sales tax software company said in prepared statement.

Avalara trains Avi on its knowledge base and the chatbot constantly learns from its experiences, which Avalara said enables Avi to provide faster answers to product questions, assist in troubleshooting common issues, and offer direction to additional resources.

Avalara said additional new AI-driven products will be available soon.