The bots, deployed in English and Spanish, are available to help with questions about making one-time payments and answers to frequently asked questions. They are not designed to handle general tax season questions or provide assistance with a taxpayer's protected account information—they are available only for unauthenticated services,

Those requesting to speak with a customer service representative will be placed in queue for English or Spanish ACS telephone assistance.

Later this year, voice bots will be available to authenticate a taxpayer’s identity, establish payment plans, request a transcript and obtain information about their accounts, such as payoff details.  Voice and chat bots are also planned this year for help with more complex issues.