Problems in the returns prepared by Quick Sam may have cost the government more than $35 million.The complaint alleges the company promised customers the largest possible returns but delivered that by fabricatin business expenses, claiming improper tax credits and reporting fictitious dependents to increase customers' tax refunds illegally. Newlin and Quick Sam allegedly give bonuses to employees for these actions.

 

Ironically, in January 2011, QuickSam's Facebook page carried a link to a story about customers who believed they were cheated by the local Instant Tax Service. The government has sought to close down that company, the nation's fourth largest chain, and brought complaints against five of its franchisees.

The former Quick Sam preparers who pleaded guilty were identified as Charles Standifer, Rhonda Murphy, Chanel Bandy and Brittaney Walker-Lipsey.