Complaints on the RedGear page  through February 6 maintained about the same pace they had from late December on the company blog, although those moderated significantly after that. TaxWorks has not responded to requests for comments about the issues.

The Kaysville,Utah-based company had halted blog comments early in the month because they were getting "vicious" in the words of the post from Alan Haacke, a long-time employee who has handled many of the user complaints. The blog was opened up again, but then closed down at the end of January. As opposed to the comments on the RedGear page and the TaxWorks blog, the support forum is open only to clients who are verified by the company.

The early February posts includes a stream of preparers reporting that they had switched and had asked for the money back on the new product. A post from preparer Ken Nowers thanked the company for the updates to its software but commented, "It doesn't replace the fact that your development and testing of this new release was an utter failure and your customers deserve better than paying for the privilege of being a beta tester while trying to earn a living."