Wolters Kluwer says the forum covers only software products currently, but Research and Learning will be added in coming months. With the new features, users who sign into Support.CCH.com will see an “Ask the Community” link under the “Find Answers” section of the home page. The new support community is a forum for asking questions and exchanging ideas. It is grouped by product with the most active and popular answers appearing at the top of the list. Users must be registered members of Support.CCH.com to automatically have access. The chatbot acts as a virtual Product Support Specialist that can steer users to potential answers
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WK Intros New Support Tools
New user communities and a support chatbot has been introduced by Wolters Kluwer Tax and Accounting. The new tools are designed for users of CCH Axcess and ProSystem fx Suite.
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