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Xero Touts Gen-AI Based Support

Tuesday, Oct 17 2023
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Xero is utilizing generative AI in Xero Central to gives support system the ability to provide answers to users more quickly.

The system was been developed in partnership with Corveo. The GenAI-driven capability is already available in Xero Central.  The systems integrates generative answers so in response to a search term or question, the system provides users with answers and a list of other relevant content articles. Answers are generated from Xero’s support content articles. Customers can also filter their searches based on whether they are a small business, or an accountant or bookkeepe.

Bob Scott
Bob Scott
Bob Scott has provided information to the tax and accounting community since 1991, first as technology editor of Accounting Today, and from 1997 through 2009 as editor of its sister publication, Accounting Technology. He is known throughout the industry for his depth of knowledge and for his high journalistic standards.  Scott has made frequent appearances as a speaker, moderator and panelist and events serving tax and accounting professionals. He  has a strong background in computer journalism as an editor with two former trade publications, Computer+Software News and MIS Week and spent several years with weekly and daily newspapers in Morris County New Jersey prior to that.  A graduate of Indiana University with a degree in journalism, Bob is a native of Madison, Ind
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