Intuit Says Short Caused Outage

Friday, Nov 18 2011
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Brad Smith
An electrical short that occurred just under two weeks ago caused the problems that led to Intuit's online banking system being down for several hours. The problem and the efforts to fix it were outlined this week by CEO Brad Smith during this week's conference call regarding the company's results for the first quarter ended September 30.

"We had a severe hardware failure that created a electrical short that took out three independent UPS systems. It also corrupted power so our failover capability did not operate as it should have," Smith said in detailing how the problems arose. He said the outage was a week and a half ago and that many banking customers were without services for several hours. "It is deeply disappointing," says Smith. He said the company has made progress in its efforts to deal with such problems.
Bob Scott
Bob Scott
Bob Scott has provided information to the tax and accounting community since 1991, first as technology editor of Accounting Today, and from 1997 through 2009 as editor of its sister publication, Accounting Technology. He is known throughout the industry for his depth of knowledge and for his high journalistic standards.  Scott has made frequent appearances as a speaker, moderator and panelist and events serving tax and accounting professionals. He  has a strong background in computer journalism as an editor with two former trade publications, Computer+Software News and MIS Week and spent several years with weekly and daily newspapers in Morris County New Jersey prior to that.  A graduate of Indiana University with a degree in journalism, Bob is a native of Madison, Ind
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