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Sage North America says it has isolated, but not solved, the problem that has caused in instability and outages to its online systems, including a 22-hour outage on June 1 and 2 in which the company's Web site, email and order entry-system and an online CRM application were out simultaneously during part of that time.
A letter from sales VP Paul Johnson to members of the company's reselling this week acknowledged that "We have been experiencing instability and outages with some of our online systems over the past week. I know that these outages are impacting your ability to place orders and quickly get access to information necessary for you to conduct business with Sage and with your customers."
Johnson wrote that the issue has been isolated to the company's storage area network and that Sage's third-party storage provider is working with company technical teams to resolve the problem.
At times during major outage, the Web site of the company's parent, Sage Group, was also out and some resellers reported that the only North American Sage site they could access was for its X-3 ERP manufacturing package. Outages have also affected Sage Accpaconline.com, an Internet-based customer relationship management system used by customers and are reported to have recurred this week.
Sage North America