"Our software is terrible!" "Our systems are out of date!" "We need something that's more user-friendly." I hear this pretty frequently. And mostly it's not true. It's an excuse. The truth is that most business software that's on the market today, particularly if it's from a long time and reputable vendor, is good and likely able to do the job that it was intended for. Usually when there's a problem it's not a software problem. It's a people problem.