As we enter into another year's "Busy Season", I was reflecting on how important it is to manage our emotions during times of high stress and fatigue. We have all had experiences where we didn't perform at our best due to an emotional response to the situation. As we get busier it becomes more important to manage our emotions in order to maintain peak productivity for ourselves and our teams.  A definition of Emotional Intelligence is the following: "Our ability to manage the emotions of ourselves, others, and of groups." Read more...