Chatbots emerged as important tools for state chief information officers in responding to the COVID-19 crisis. The 2020 State CIO Survey, sponsored by the National Association of State Chief Information Officers), Grant Thornton and CompTIA found Chatbots, used for online citizen service inquiries was by far the most common technology implemented this year.

Stock awards significantly boosted compensation for three Bill.com executives for the year ended June 30. CEO and founder Rene Lacerte was paid $17.2 million for the most recently ended year, more than triple the $5.4 million for fiscal 2019, accoring to documents filed with the SEC.

Two former tax preparers based in El Cajon, Calif., are accused of filing about 500 false returns. The indictments this month allege Mimi Bozzo, also known as Mini Morrison, and Vincent Bozo, cheated the government out of more than $1.4 million though bogus refunds they sought for clients.