A few weeks ago I had a British experience at Pizzeria Uno's near Boston. No, they weren't serving fish and chips. On each table at the restaurant was a little wireless device. When I was done eating I paid for my meal by using the device. No server was involved. I say this was a British experience because every time I visit my wife's family in London. my kids drag us to the local Pizza Express restaurant. Read more...

A couple of weeks ago I traveled to Orlando and a car service met me at the airport. The driver was a nice man who spoke almost no English. But that made little difference. Because what was the first thing he did once I was settled in the backseat? He took out his iPad and updated the office with details of my pick-up time, number of bags and destination. When we arrived at the hotel where I was staying, the driver again completed the order with my drop-off time and took my credit card using the tablet. His office knew where he was at every turn by the device's built in GPS system and notified him of his next pickup. Read more...

If you are a salesperson, then you will have a smartphone. Not a Blackberry, because no one in this country uses Blackberrys any more. You will have an iPhone or a phone that uses the Android operating system. This may not be the case in just a few years when (in my opinion) tablets, like the iPad, Nexus and Surface will be the primary device for you. But for now it's the smartphone. It is your No. 1 tool for closing more deals. Read more...