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WK Updates AI Virtual Agent

New GenAI capabilities have been introduced for customer support in Wolters Kluwer Tax & Accounting’s virtual agent.

The enhancements will be introduced first in the United States, one of 10 countries in which the AI tool is available. The company said the agent speaks six languages and is integrated in 29 tax and accounting products

WK says the new AI functionality offers instant access to relevant internal information and administrative task assistance and can integrate with other workplace tools. The company notes it has upcoming AI enhancements for CCH Axcess, CCH iQTwinfield, CCH ProSystem fx and Xpitax Outsourcing.

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Bob Scott
Bob Scott has provided information to the tax and accounting community since 1991, first as technology editor of Accounting Today, and from 1997 through 2009 as editor of its sister publication, Accounting Technology. He is known throughout the industry for his depth of knowledge and for his high journalistic standards.  Scott has made frequent appearances as a speaker, moderator and panelist and events serving tax and accounting professionals. He  has a strong background in computer journalism as an editor with two former trade publications, Computer+Software News and MIS Week and spent several years with weekly and daily newspapers in Morris County New Jersey prior to that.  A graduate of Indiana University with a degree in journalism, Bob is a native of Madison, Ind
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